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Refund Policy

Last updated: March 16, 2026

Introduction

This Refund Policy outlines the terms under which refunds may be issued for services provided by Digiclaud Ltd (“Digiclaud”, “we”, “our”, or “us”). By purchasing or engaging our services through digiclaud.com, you agree to the terms described in this policy.

Services Provided

Digiclaud provides digital services including, but not limited to:

  • Digital marketing strategy

  • Social media management

  • Content creation

  • Paid advertising management

  • Search engine optimization (SEO)

  • Website design and optimization

As these services involve time, expertise, and digital work delivered to clients, refunds are limited and subject to the conditions below.

Refund Eligibility

Refunds may be considered under the following circumstances:

Before Work Begins

If a client requests cancellation before any work has started, a refund may be issued after deducting any applicable administrative or processing fees.

Project Cancellation

If a client chooses to cancel a project after work has started, refunds may only be provided for work that has not yet been completed or delivered.

Any completed work, consultation time, research, or planning already performed will not be refundable.

Non-Refundable Situations

Refunds will not be issued in the following situations:

  • Work or services have already been delivered

  • Marketing campaigns have already been launched

  • Advertising budgets have been spent on external platforms (such as Google Ads or Meta Ads)

  • Delays caused by the client’s lack of communication or required materials

  • The client changes project scope or requirements after work has begun

Performance Disclaimer

Digital marketing results can vary depending on multiple factors including:

  • Industry competition

  • Budget

  • Market conditions

  • Platform algorithms

While Digiclaud aims to deliver the best possible results, we do not guarantee specific outcomes, and refunds will not be issued based solely on performance expectations.

Refund Request Process

To request a refund, clients must contact us with details of the request.

Refund requests should include:

  • Client name

  • Project or service purchased

  • Reason for the refund request

All requests will be reviewed and responded to within a reasonable timeframe.

Contact Information

Digiclaud Ltd
Company Number (CRN): 17003454

Email:
hello@digiclaud.com
contact@digiclaud.com

Phone:
+44 7478035486

Address:
Office 742
60 Tottenham Court Road
Fitzrovia, London
United Kingdom
W1T 2EW

Website:
https://digiclaud.com

Policy Updates

Digiclaud Ltd reserves the right to update or modify this Refund Policy at any time. Updates will be posted on this page with the revised “Last updated” date.

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